Have a question about our plush pet beds, your order status, or need help with a return? Our team is here to assist you. Please read our FAQs or reach out to us directly using the contact form above or the details below.

Store Brand: hhtluo.shop - Premium Plush Pet Beds & Mats
Customer Service Email: service@hhtluo.shop
Customer Service Phone: +1 (205) 745-6894
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST (Central Standard Time). We will respond to emails within 24 hours on business days.

Order Issues:

• For questions about shipping, tracking, or delivery, please visit our Shipping Policy page.
• To request a return or refund, please review our Return & Refund Policy and contact us via email with your order number.

U.S. Service & Return Address (For Returns Only):
hhtluo.shop Returns
105 Vulcan Road, Ste 221
Birmingham, AL 35209
United States
(Note: Please contact us for a return authorization before shipping any items back.)

China Factory & Business Address (For Fulfillment Reference):
Unit 10, Building 6, Yintianfan, Lianhuashan Community, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, 322100, China